To see the prototype watch the video

UX RESEARCH

Challenges

• Road conditions across Egypt can impact travel times and schedules, potentially leading to delays or adjustments in planned routes.

• Competing with existing bus companies and travel agencies that have established customer bases and brand recognition.

• Maintaining consistent service quality across different bus operators and routes to meet customer expectations.

• Managing customer complaints, refunds, and resolving disputes effectively to maintain trust and satisfaction.

• Implementing robust security measures to protect user data and transactions.

• Balancing competitive pricing with operational costs to sustain profitability while offering affordable fares to customers.

Goals

Welltrav App aims to address challenges in the current bus travel experience in Egypt, including booking processes, quality of service, and limited payment options. By providing a real-time updates and various payment methods, the app seeks to simplify the travel process, enhance safety standards and improve overall customer satisfaction. Through strong customer support, the company aims to establish itself as a reliable and convenient option for travelers looking for comfortable and accessible bus journeys across the country.

The proposed solution

Welltrav app aimed at an easy booking process with real-time updates and secure payments. Offering various payment options such as credit/debit cards and mobile wallets ensures flexibility for users. Our dedicated 24/7 customer support team will address queries and comments to continuously improve the user experience. Technological advances, including real-time tracking and integration of local services, will enhance convenience and reliability for travelers throughout Egypt.

Insights

• Customers need an easy process to book tickets.

• Real-time updates of bus locations and accurate bus tracking especially before the trip starts to avoid waiting.

• Affordable rates complemented by special offers and discounts.

• Providing various payment methods while securing customer data.

• Consistent fun design system and cohesive branding.

What to follow

• Simplify the booking process

• Implement reliable real-time updates.

• Offer multiple secure payment options

• Provide 24/7 responsive customer support

• Improve using user feedback

• Stay competitive with market trends.

My ROLE

UX Design

UX Research

Identify challenges

Insights

The proposed solution

UI Design

Logo Design

High Fidelity Screens

Prototype

Welltrav is your ultimate companion for seamless travel across Egypt, It redefines convenience, comfort, and accessibility, offering users the flexibility to travel from any location to any destination within Egypt aboard comfortable buses.

OVERVIEW

USER FLOW

I made sure that I provided users with a seamless and intuitive experience for booking bus tickets, ensured transparency in pricing, provided user-friendly payment options, and tracking upcoming and ongoing trips.

LOGO DESIGN

The logo is a delightful representation of simplicity, joy, and adventure. It features a clean design with a bold yet friendly font. At the center of the logo is a cheerful smile, representing a sense of fun and positivity. Color palette consists of bright, vibrant hues that evoke feelings of happiness and excitement.

CONTACT US

If you have a project in your mind, a question about my work, or just want to connect, I'd love to hear from you. Feel free to reach out via email or through the contact form.